Nehal Bhende

Nehal Bhende is currently a Hacker Mediation Specialist at HackerOne since July 2023. Prior experience includes serving as a Community Operations Specialist at Dunzo from April 2022 to June 2023, where responsiveness to over 100 customer inquiries daily resulted in a 95% satisfaction rating and a 20% decrease in customer churn. Prior to that, Nehal worked as a Business Operations and Customer Support Specialist at Gobasket from May 2019 to December 2021, achieving 15% month-on-month growth through targeted campaigns and enhancing customer lifecycle processes to boost repeat order rates by approximately 30%. Nehal has a Bachelor of Computer Applications degree from Rashtrasant Tukadoji Maharaj Nagpur University, completed in November 2020.