Heather S.

Heather S. currently serves as the Specialty Claims Assistant Manager at Hagerty, beginning in October 2023, after a lengthy tenure at Farmers Insurance from November 2010 to August 2023, where Heather held the position of Claims Supervisor and previously as a Claims Adjuster. In the Claims Supervisor role, responsibilities included evaluating employee performance and enhancing team efficiency through effective leadership and training. As a Claims Adjuster, Heather excelled in providing customer service by effectively communicating with policyholders and conducting thorough interviews to gather information. Earlier experience includes working as a Customer Service Representative at Smith & Company, Inc. from January 2005 to November 2010. Heather holds a Bachelor of Business Administration in Business to Business Marketing from Davenport University and an Associate in General Insurance from The Institutes Knowledge Group, which was pursued from 2013 to the present.