Michael C. is an accomplished IT professional with extensive experience in technical support and customer service. Currently serving as an Advanced IT Service Desk Technician L3/L4 at Hagerty since May 2021, Michael leads a team of six, drives process improvements, and implements quality assurance programs to enhance customer satisfaction. Previously, Michael held various roles at Abercrombie & Fitch Co., including IT Client Services Technician and Senior IT Service Desk Specialist, where exceptional performance in ticket resolution and customer relations was demonstrated. Michael's background also includes customer service expertise at Fifth Third Bank and leadership as a Student Ambassador at Columbus State Community College. Michael earned a Bachelor's Degree in Accounting and Finance from Franklin University and an Associate of Science in Business Administration from Columbus State Community College.
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