Eric Serrano is a seasoned Learning and Development leader with over 15 years of experience in translating business strategy into impactful learning outcomes. They began their career as Operations Manager at iLearnNYC, where they led the rollout of a student learning program across 250 public schools. At HAI Group, Eric currently oversees the Instructional Design team, developing scalable learning solutions for more than 3,000 housing organizations. Eric has a strong background in data-driven program development and has cultivated high-trust teams to enhance organizational growth and effectiveness. They hold a Bachelor of Arts in English and a Master of Arts in Writing, both from Manhattanville College.
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