Stephen Song has over 17 years of experience in customer service and management, primarily with Haier. Since June 2010, Stephen has held the position of Overseas Customer Service Leader and Service Manager of Haier America, where responsibilities include overseeing service operations and enhancing customer satisfaction for the American market. Prior to this role, Stephen served as the Overseas Service Department Leader at Haier DPG from April 2006 to July 2010, gaining valuable expertise in managing international service initiatives.
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