Michael Tawfik

Michael Tawfik is an experienced professional in the fintech and customer service sectors, currently serving as the Head of Fin-Tech Operations at Halan since December 2017. In this role, Michael develops and executes innovative fintech strategies and oversees product development, talent management, and cross-functional teamwork. Previous positions held include Fin-Tech Operations Manager and Call Center Operations Manager, where Michael played a pivotal role in improving processes and enhancing customer satisfaction. With a solid foundation formed at TE Data and Vodafone, Michael has accumulated extensive experience in technical support and customer relationship management. Michael holds a Bachelor's degree in Public Relations from Helwan University Cairo and has furthered education with a Digital Marketing track from Udacity.