Lucy Harris is a Service Assurance Manager at Halfords, where they have been employed since 2024. Previously, they held positions as a Senior Professional Service Delivery Coordinator and Service Delivery Manager, gaining extensive experience in service delivery and management. Lucy began their career as a Crew Trainer at McDonald's from 2013 to 2015 and earned a Level 3 BTEC in Business Administration from 3aaa Apprenticeships. They possess ITIL foundation certifications from both 2011 and 2019, underscoring their expertise in IT service management.
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