Michelle P. is an experienced Customer Relationship Management Executive currently working at Halfords since September 2025, where the focus is on planning and delivering personalized, data-driven campaigns to enhance customer engagement through email and SMS channels. Prior to Halfords, Michelle held various roles at Cromwell from August 2019 to September 2025, including Email Marketing Specialist, where management of the Pardot platform and execution of email campaigns were key responsibilities. Additional positions at Cromwell included Communications Coordinator and Customer Database Management Associate, emphasizing skills in CRM, email communication, and data management. Michelle's earlier experience includes a role as a Recruitment Consultant at Sphere Group and multiple Sales Associate positions. Michelle holds a BA (Hons) in Business and Marketing from Birmingham City University.
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