Ryan Pursey

Ryan Pursey is currently the Head of Group Contact Centre at Halfords, where they leverage over twenty years of experience leading front and back office Call Centre teams. They have specialized in Resource Planning and outsource partner management across sectors including Telecoms, Financial Services, and Healthcare. Ryan has held significant roles such as Head of Resource Planning & Partner Management at Volkswagen Financial Services and Head of Operations at Capita. Their prior experience includes a contractor position at Volkswagen Financial Services and an interim consultancy at Bullen Healthcare.