Walid Tabba

Service Desk Agent

Walid Tabba is a Service Desk Agent at Halian since June 2022, providing Level 1 technical support to over 300,000 students and 50,000 employees, while efficiently handling high-volume communications of more than 200 calls and 300 emails daily. Previously, Walid served as a Network and IT Support Engineer at Al Mansor IT Solution Company from January 2019 to October 2021, supporting SME clients with hardware and software configuration and installation. Walid holds a Bachelor's degree in Telecommunications Engineering from Alwatania Private University, completed in 2020 with a GPA of 2.94.

Location

Dubai, United Arab Emirates

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