Wawan Setiawan

Wawan Setiawan serves as the Head of Customer Service (AVP) at Halodoc ID since August 2016, where responsibilities include developing customer service standard operating procedures, enhancing team performance with technical support, and conducting training programs based on training need analysis. Previous experience encompasses roles at ZALORA Group as Senior Customer Service Supervisor and Customer Service Supervisor, focusing on data reporting and customer experience improvement. Wawan has also held various positions at PT Infomedia Solusi Humanika and PT Media Prima HR Solutions, achieving recognition for leadership in customer service teams. Earlier career highlights include management roles in retail and tourism sectors. Wawan holds an educational background from Politeknik Negeri Bandung.