Hamilton Relay offers a variety of telecommunication services for individuals who are deaf, hard of hearing, deaf blind or have difficulty speaking. Services include Traditional Relay Services and Captioned Telephone (CapTel®). Learn more at www.hamiltonrelay.com.

Telecommunications

Hamilton Relay

Hamilton Relay's headquarters in Aurora, NE, United States

John Nelson

Beth Slough

Andrea G.

Alexis Parker

Shannon Whisenand

Connie Phelps

The Outreach and Engagement Team at Hamilton Relay is dedicated to promoting the company's telecommunication services among individuals who are deaf, hard of hearing, deaf blind, or have difficulty speaking. This team collaborates with community organizations and hosts informational events to increase awareness and accessibility of services like Traditional Relay and Captioned Telephone. Through targeted outreach efforts, they aim to foster connections and ensure that underserved populations are informed about the resources available to them.

Outreach and Engagement Team

The Relay Operations team at Hamilton Relay is responsible for facilitating seamless communication for individuals who are deaf, hard of hearing, or have speech difficulties. This team ensures the efficient functioning of Traditional Relay Services and CapTel® by coordinating relay operators, managing customer accounts, and providing exceptional customer support. Their mission is to enhance accessibility and improve user experience for all clients.

Relay Operations

The Captioning Services team at Hamilton Relay is dedicated to providing real-time captioning support for individuals who are deaf or hard of hearing. This team ensures accurate and timely transcription of spoken dialogue during calls and live events, facilitating clear communication and accessibility. With roles ranging from Live Captionists who create captions on the spot to Caption Assistants who support the process, they work collaboratively to enhance the user experience for all clients relying on captioning services.

Captioning Services

This department ensures adherence to regulatory standards and manages contracts related to state programs.

Program Compliance

This department oversees the coordination and execution of relay projects, ensuring efficient operations and strategic direction.

Relay Management

This department oversees client relationships and ensures compliance with service standards.

Hamilton Relay

Org chart

Teams

Outreach and Engagement Team

Relay Operations

Captioning Services

Program Compliance

Relay Management

Account Management

Offices

Hamilton Relay

Org chart

Teams

Outreach and Engagement Team

Relay Operations

Captioning Services

Program Compliance

Relay Management

Account Management

Offices

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