Сергей Чернов is currently the Head of Contact Center (Retail) at JSCB Hamkor Bank, where they lead the transformation of the retail contact center, implement digital and AI solutions, and develop operational and staffing models. Previously, they served as the Head of Analytics & Projects at Home Credit Bank Kazakhstan, managing analytics and operational performance teams. They also held the position of Head of Unit AI Solution at AO Home Credit Bank Kazakhstan and worked as a Software Development Consultant at Борлас, focusing on ERP systems and data warehouse development. Сергей holds a Bachelor's degree in Computer Engineering from the University of International Business and is pursuing a certificate from the Berlin School of Creative Leadership.
Location
Uzbekistan
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