Shruti Badhani

Shruti Badhani has a diverse work experience, starting with their current position at Hammerhead as an Analyst/Training Manager since October 2021. Prior to that, they worked as a Customer Experience Analyst at the same company since October 2020.

Before joining Hammerhead, Shruti worked at Dell Technologies as a Specialist, Global Business Services from January 2019 to October 2020. Shruti'sresponsibilities included revenue retention for held purchases, reporting and statistical analysis of orders, and resolving technical issues related to customer orders. Prior to that, they served as a Sr. Assistant, Quality Operations at Dell Technologies from October 2017 to January 2019.

Shruti's earlier experience includes working as an Infrastructure Specialist at IBM India Private Limited from October 2015 to September 2017. In this role, they were responsible for administering the PC refresh project, providing administrator support, and managing application and network support.

Shruti also worked as a Programmer Analyst (PAT) at Cognizant Technology Solutions from April 2015 to August 2015. Here, their training focused on programming fundamentals, ANSI SQL, Core Java, and professional business etiquette. Shruti also worked on a console-based gaming application.

Shruti's first job was as a Technical Support Executive at SysTweak - The Phone Support from February 2014 to August 2014.

Throughout their career, Shruti has gained experience in various roles such as analyst, manager, customer experience, specialist, assistant, and executive.

Shruti Badhani completed their Bachelor of Technology (B.Tech.) in Information Technology from Uttarakhand Technical University between 2010 and 2014. Prior to that, they pursued their intermediate education in Science from the Central Board of Secondary Education between 2004 and 2010. In addition to their formal education, Shruti also obtained various certifications including "Explore / analytics" from Zendesk in March 2022, and several certifications related to business relationships, communication, work-life balance, goal-setting, leadership, and problem-solving from LinkedIn in 2018. Shruti also holds the certification of AMCAT Certified Software Development Trainee from Aspiring Minds, obtained in September 2014.