James D. is an experienced IT professional currently working as an Implementation Consultant at HammerTech. They have a strong technical background across Mac and Windows platforms, enriched by certifications in Apple hardware/software. Previously, James worked as a Technical Support Associate at Autodesk and PlanGrid, and served as a Genius at Apple. They possess excellent problem-solving abilities, strong communication skills, and a passion for providing exceptional service in both retail and professional environments.