Mia Weekes

Mia Weekes has been a Customer Success Consultant at HammerTech since 2019, focusing on protecting revenue and renewals for Enterprise Clients while implementing customer success measurement strategies to identify and mitigate risks. Responsibilities include resolving customer issues, supporting expansion strategies, facilitating customer transitions from Implementation to Customer Success, and ensuring compliance with contractual and regulatory obligations. Mia possesses expert-level skills in tools such as Vitally, Wrike, Confluence, and PowerBI, and collaborates with various functional areas within HammerTech. Prior to HammerTech, Mia served as a Tier 2 Customer Support Consultant and Service Delivery Consultant at the Australian Taxation Office from August 2018 to July 2019.