Deepak Malik

Deepak Malik serves as the Head of Customer Experience at Hapag-Lloyd AG, where responsibilities include transformation and digital enablement, Net Promoter Score delivery, performance management, and change management since May 2023. Previously, Deepak held various leadership roles at A.P. Moller - Maersk from May 2003 to May 2023, including Head of Operations for UAE and Head of Customer Experience across several regions, achieving significant improvements in customer experience and operational outcomes. Deepak’s extensive experience also encompasses roles in intermodal operations, product development, and vendor management, supported by a solid educational background in supply chain and logistics management, including certifications from APICS and the Chartered Institute of Logistics & Transport.