Divya V

Divya V is currently the Lead Problem Manager at Hapag-Lloyd AG, where they oversee major incident management and problem management. They previously worked at LTIMindtree, managing critical incidents for multiple clients, and held several positions at Tata Consultancy Services, including Major Incident Manager. Divya earned an MBA in Human Resources from the University of Madras, alongside an m.com in Business/Commerce and a b.com from Shri Shankarlal Sundarbai Shasun Jain College for Women. Their certifications in ITIL Foundation and CBAP reflect a strong commitment to IT service management excellence.