Marcella Santos is a dedicated leader with over 20 years of expertise in the shipping industry, currently serving as a Customer Service Senior Manager at Hapag-Lloyd AG. Previously, Marcella held various positions in customer service and business systems, including roles at Hapag Lloyd Flug GmbH, Panalpina, and AMS Broker Ltda. Educated at Universidade Metropolitana de Santos, Marcella earned degrees in Business Administration and Foreign Trade. Known for advocating equity and inclusion, Marcella is passionate about fostering a culture of collaboration and operational excellence.
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