Muhammad Izzuddin is a Customer Service Specialist at Hapag-Lloyd AG, where they have over 5 years of experience, progressing from Vessel Balancing to leading the Customer Services Solutions Team. Izzuddin has a strong background in customer service, having previously worked for DHL and held various roles, including managing service inquiries and supporting sales teams. They hold a Bachelor's degree in Aviation Management from UniKL MIAT, which complements their expertise in both aviation and customer service. With certifications in leadership and customer service, Izzuddin is dedicated to fostering effective team dynamics and enhancing customer experiences.
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