Senthil Kumar has over 10 years of experience in the shipping industry, currently serving as a Process and Performance Manager, focusing on agency management to enhance profitability and performance. Previously, they held various roles at Maersk and Hapag-Lloyd, ranging from Business Process Analyst to Senior Manager, where they successfully managed process changes and system implementations in customer service. Senthil's expertise lies in business process governance, improvement, stakeholder management, and project management. They are also pursuing a degree at Loyola Institute of Business Administration, which they expect to complete in 2023.
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