Sonafer Patel

Sonafer Patel is a Customer Service Manager at Hapag-Lloyd AG, where they manage the Booking amendment and Import desk and lead a team focused on service delivery. Previously, Sonafer served as a Deputy Manager at ZIM Integrated Shipping Services and held various roles, including Senior Coordinator at Hapag Lloyd and Senior Executive at CMA CGM, where they specialized in customer relations and operational process improvements. With extensive experience in stakeholder management and customer service excellence, Sonafer has effectively handled various aspects of the import process and special cargo bookings throughout their career.