Sonul Verdia

Sonul Verdia currently serves as the Head of Process and Performance Management at Hapag-Lloyd AG, focusing on the Quality Service Centre for the Middle East region. With extensive experience in customer experience and channel performance, Sonul previously held the position of Executive Director at Ipsos, where leadership encompassed mystery shopping and retail performance initiatives in India. Prior to this, a significant tenure was spent at BARE International as Managing Director, overseeing P&L for the India, Middle East, and Africa regions, managing multiple offices. Earlier roles include a consulting position for a major olive oil producer and responsibilities at American Express, where groundwork for a corporate call center was established. Sonul’s educational background includes an International MBA from IE Business School and a Master's in Commerce from the University of Mumbai.