Russell Sears has extensive experience in technical support and systems engineering, with notable roles at various companies. Notably, Russell served as a Systems Engineer at Datacom from May 2009 to November 2014, transitioned to XCentral where Russell held multiple positions including Managed Services Team Leader, and eventually joined MINDBODY as Manager of Customer Support from December 2019 to September 2023, earning the Cool Under Pressure Award in 2020. Russell's leadership continued at MINDBODY, advancing to Senior Manager for Technical Support and APAC Technical Account Management, where strategic initiatives greatly increased team-wide KPIs. Currently, Russell is the Support Technical Lead at Hapana, focusing on technical support operations across the APAC region.
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