Kat Girardot

CRM Implementation Manager at hapi

Kat Girardot has a diverse work experience spanning different industries and roles. Kat currently works as a CRM Implementation Manager at Hapi. Prior to this, they were a Social Innovation Fellow at StartingBloc and also worked as a freelance Operations + Project Management Consultant.

In terms of their earlier experience, Kat worked at NextEra Energy Resources as a PMI Data Analyst/Agile Product Owner, where they led user and stakeholder-end product-owner activities for the development of Energy Trading Accounting's in-house Trading and Accounting System. Kat also managed stakeholders and their user groups to define product roadmaps and prioritized tasks.

Before that, Kat was a CRM Project Coordinator at Cendyn, where they coordinated client CRM suite implementations, including data integration, requirements gathering, UAT testing, and post-live data workflow validation. Kat also facilitated the quickest CRM suite configuration in company history.

Kat's previous roles at 3Cinteractive include Senior Associate, Call Center Operations, where they managed call center operations and assisted in talent management planning, and Scrum Master/Coach, where they managed and coached projects, including the implementation of a Knowledge Management System. Kat also worked as a Call Center QA Analyst and Customer Service Specialist.

Kat's early experience includes serving as the Concert Committee Chair at Florida Atlantic University, where they managed concert committee endeavors and organized university-wide music events.

Overall, Kat Girardot has a strong background in project management, data analysis, and customer service across various industries.

Kat Girardot has a Bachelor of Science (B.S.) degree in Marketing and Management Information Systems from Florida Atlantic University, which they completed in 2014. Kat also attended the Entrepreneurship Bootcamp at Florida Atlantic University in an unspecified time period. Additionally, Kat Girardot obtained several certifications, including a Certified Digital Business Manager certification from the Digital Business Manager Bootcamp in 2022, a Disruptive Design Practitioner certification from The UnSchool of Disruptive Design in 2021, an ASD001: Age of Sustainable Development certification from SDGAcademyX in December 2019, and a Six Sigma Yellow Belt certification from NextEra Energy Resources in December 2017.

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Timeline

  • CRM Implementation Manager

    April, 2023 - present