Steven Langley is a seasoned Hospitality and Experience Manager with extensive experience across various roles in the hospitality sector. They have worked as a Mystery Shopper from 2013 to 2023 and currently serve as Resort Operation Manager at Hapimag. Steven has held managerial positions at establishments like The Portland Guesthouse and Dolan Hotels, focusing on team development and operational standards. They hold several industry qualifications, including IOSH accreditation and NEBOSH Level 3 certifications in Food Safety and Health and Safety. Currently, Steven is pursuing a Level 5 Diploma in Teaching while also serving on the Board of Trustees for the Keswick Bridge (Lake District) Appeal.
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