Joe Viola

Joe Viola is an experienced professional in client partnership and customer success, currently serving as a Senior Client Partner at Haptiq since September 2024. Previously, Joe held the position of Senior Customer Success Manager at Contractbook, where significant achievements included reducing churn risk by over 35% and increasing new customer value milestones by 50%. Joe's extensive background includes roles at Cheqroom, where oversight of 300+ accounts contributed to $1.7M ARR, and at Rewards Network, managing over 200 SMB hospitality accounts. With a Bachelor of Arts in Communication and Media Studies from Florida State University, Joe has developed a strong skill set in client onboarding, cross-functional collaboration, and strategic account management.