Troy Becktel is a seasoned leader in the automotive industry, specializing in customer service and warranty with over 20 years of experience. Currently serving as the Director of Service Parts & Warranty at Harbinger since 2025, they previously held the position of Director of Customer Service & Warranty at American Battery Solutions Inc., where they designed and built the service organization. Becktel has a history of establishing industry-leading service organizations and has achieved significant financial results, including $5 million in first-year revenues at General RV Center. They hold a Bachelor's degree in Mechanical Engineering / Business and a Leadership Certification from Hillsdale College.
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