Will Waterfield

Will Waterfield is a seasoned gaming industry professional with extensive experience in quality assurance and customer service. Currently serving as a Senior QA Technician at SEGA HARDlight since February 2019, Will has developed a strong skill set in bug reporting, live testing, and customer service, utilizing tools such as JIRA and Slack. Previous roles include QA Tester at Wish Studios Ltd and QA Engineer at Goodgame Studios, where key responsibilities involved game design analysis and mobile testing. Will's career began with a degree in Games Design from Leeds Beckett University and includes diverse customer service experience from Tesco PLC and Blockbuster, showcasing a commitment to delivering exceptional service and meeting operational goals.