Joe Reed has extensive experience in technical support and systems management within HARMAN International and its subsidiary AMX. As a Systems Manager since June 2014, Joe Reed acts as a liaison between Technical Support, IT, and application developers, and has architected a knowledge base system for the Technical Support and Customer Services group. Previously, Joe Reed served as a Technical Support Manager, initially managing technicians who supported AMX products and developing a wallboard system to display call center activities. Joe Reed's career at AMX began in September 1999 as a Technical Support Engineer, where support for AMX products was provided, followed by a similar managerial role focusing on CRM application development for Technical Support and Customer Service.
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