Tamara Corrêa

Tamara Corrêa's work experience includes:

- Co-Founder and CCO at Harmo - Feedback Intelligence since June 2022. Tamara is responsible for providing a 5-star experience for Harmo's clients, managing the Customer Success, Implementation, and Support teams. Tamara ensures excellent customer service and engagement, helps clients utilize the potential of Google My Business, and develops and implements customer retention plans. Tamara also handles operational management of KPIs and OKRs, analyzes data and metrics, identifies process improvements, and identifies upsell and cross-sell opportunities. Tamara has successfully managed clients such as Grupo Ultra, C&A, Atacadão Supermercados, Bob's, and more.

- Head of Customer Success and Co-Founder at Harmo - Feedback Intelligence since June 2020. In this role, Tamara was responsible for offering an excellent customer experience, implementing customer success strategies, overseeing implementation and support, and being the representative of the clients in internal decisions. Tamara also developed and implemented customer retention plans, provided expertise in Online Reputation, managed metrics and indicators, developed reports and case studies, and supported the career development of their team.

- Head of Customer Success at Reviewr | Customer Review Intelligence from March 2020 to June 2020.

- Coordinator of Customer Success at Reviewr | Customer Review Intelligence from August 2017 to February 2020.

- Assistant Marketing at Grupo RIC Santa Catarina from January 2015 to July 2017. Tamara's responsibilities included social media management, press assistance, engagement reports, portal maintenance, and customer support through social media. Tamara also assisted with the financial aspects of the marketing department, campaign production, media planning, installations, and contracts.

- Assistant Commercial and Marketing at AR Coimbra Representações from January 2015 to December 2015.

- Assistant Administrative, Finance, and Marketing at Bohoá - Industria e Comércio de Confecções in September 2014. Tamara's work involved finance, administration, and marketing tasks, such as handling invoices, sales reports, accounts payable, and assisting with campaign production and social media management.

Tamara Corrêa completed their education history with a postgraduate degree in Strategic People Management from Estácio in 2020-2021. Prior to that, from 2015 to 2019, they pursued their undergraduate degree in Communication and Journalism also from Estácio.