Karen Johnston is an experienced professional in customer success and IT infrastructure, currently serving as a Customer Success Manager at Harmonic and a Senior Lead Engineer/Customer Success Manager at GlobalLogic. With over seven years of experience in the English-speaking technology market, Karen excels in customer relationship management, issue resolution, and ensuring customer satisfaction through effective communication and KPI monitoring. Previous roles include serving as a Senior Specialist at Oracle, and various positions at arvato Customer Services and G4S, where skills in customer service and training were developed. Karen's educational background includes a degree in Tourist Services Management and a teaching qualification in English as a Second or Foreign Language.
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