Karla Martinez serves as an IT Helpdesk Specialist at Harmonic since April 2023, previously holding the position of CW Support Operations Analyst at Intuit from November 2023 to April 2024. Prior experience includes working as a Service Desk Analyst 2 at Splunk from July 2022 to January 2023, where Karla managed ticket queues and provided Tier 1 support, resolving 95% of issues on first contact. At VMware, from July 2019 to August 2022, Karla deployed and configured hardware for new employees and managed team ticket queues. Additionally, an internship as a Colleague Support Engineer involved managing Help Desk tickets, conducting A/V room sweeps, and maintaining technical documentation. Educational background includes studies at Year Up United and De Anza College, alongside completing high school at Abraham Lincoln High School.
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