Neil Kelly serves as the VP of Customer Experience at Harmonic since March 2013, overseeing global success, service, and support teams within the video business. Prior roles at Harmonic include Senior Director of Technical Customer Success and Director of Customer Success, focusing on B2B SaaS accounts and improving customer relations and retention. Kelly’s background encompasses extensive experience in project management and technical support in the digital video marketplace, having held various positions at Harmonic, Ericsson TV, and Tandberg Television. Additionally, a history of military service as Chief Petty Officer Weapons Artificer in the Royal Navy provided skills in team leadership and technical maintenance of radar systems. Kelly holds an HNC in Electrical and Electronic Engineering.
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