Jimi Reed

Jimi Reed has worked in the tech industry since 2015. In 2015, they started as a Senior Subject Matter Expert at TELUS International. In 2018, they joined Asurion as a Tech Coach, where they managed inbound and outbound calls from customers regarding their SMARTphones, tablets, and/or other consumer electronics, assisted customers with a variety of technical support needs, and provided customers with logical troubleshooting to resolve operational issues on devices, other equipment, and connectivity. In 2019, Jimi Reed joined Harmonize as a Patient Support Technician, where they were a team member in a startup company that focused on proactively monitoring after hospitalization patient metrics for elderly and COVID patients. Their responsibilities included enrolling doctor referred patients, training them on the use of the medical monitoring equipment, troubleshooting monitoring equipment issues, creating and maintaining patient records, creating SOPs, creating phone scripts, and training new hires. They also created a quality assurance protocol to identify and replace faulty monitoring equipment already in the field.

Jimi Reed attended Performance Training Institute in Scottsdale, Arizona from 2010 to 2011, where they earned a degree in Medical Billing. Their field of study included Medical Billing and Coding, as well as Office Administration.