Jay Guasch is a seasoned professional with extensive experience in customer success and support. At Avocado Systems, Jay led the development of post-sales onboarding and established helpdesk functionalities. Jay also directed customer success initiatives at Squelch and Mesmer, driving product integration and onboarding processes to enhance customer satisfaction and retention. Previous roles at Citrix equipped Jay with deep expertise in customer relations and technical support, including managing escalations and leading a support team. Currently serving as a Technical Program Manager at Harness, Jay continues to demonstrate a commitment to maximizing customer value and successful project delivery.
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