Kinnon Yee

Kinnon Yee is a seasoned professional in customer experience and technical support, currently serving as a Staff Customer Experience Engineer at Harness since May 2024. Prior experience includes leading a technical support team at ContactMonkey to scale international support processes and develop training materials. At Armory, Kinnon held roles as Senior Technical Support Manager and Technical Support Manager, focusing on customer success, team development, and creating scalable processes. Kinnon has a solid background in DevOps and Cloud technologies, with extensive experience in managing remote teams and driving customer satisfaction. Additionally, Kinnon's earlier career includes roles in network analysis and support, adult education, and content creation, underscoring a diverse skill set and commitment to professional growth. Kinnon holds a bachelor's degree in Economics from McMaster University and has completed a diploma in Network Administration from Herzing College.