Kyle Gordon is an experienced Customer Service Supervisor with a focus on app support and subscription services, currently working at HarperCollins Publishers since July 2023, where responsibilities include managing a team, analyzing performance metrics, and developing solutions to enhance service quality. Prior to this role, Kyle served in a similar capacity at HarperCollins Christian Publishing from November 2020 to July 2023, achieving record ticket closure months. Kyle's career began at Tulane University, progressing from Technology Assistant to Technology Specialist, where significant contributions included data analytics, inventory management, and strategic sales growth. Academically, Kyle holds an MBA in Leadership and Corporate Strategy along with a Bachelor's degree in Management with a focus on Legal Studies from Tulane University.
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