Laura Stephen

Laura Stephen has extensive experience in customer experience management, currently serving as the CX Team Lead at Harry's Inc. from January 2019 to December 2023, where responsibilities include overseeing the customer experience team. Previously, Laura held various roles at Auberge Resorts Collection, including Front Office Manager, Executive Housekeeper, and Guest Services Agent, which involved managing operations and improving guest services. Earlier career experience includes serving as the Director of the Escuela Movil for Fundación Aldeas de Paz, where operations and educational programs were managed for underprivileged youth. Laura holds a Bachelor of Arts in Geography from Clark University and attended Facultad Latinoamericana de Ciencias Sociales.