Laura Stephen is an experienced professional in customer experience and management, currently serving as the CX Team Lead at Harry's Inc. since January 2019, where significant achievements include a 15% increase in team promotions and a 10% reduction in customer complaints. Prior roles include Front Office Manager and Executive Housekeeper at Auberge Resorts Collection, where effective financial management and team supervision led to enhanced operational efficiency. Laura also contributed to customer service as a Sales and Customer Service Representative at Spanish Tours, and held significant roles in behavioral health at Wellspring Foundation and as Director of Escuela Movil at Fundación Aldeas de Paz. Academic qualifications include a Bachelor of Arts in Geography from Clark University and additional studies at Facultad Latinoamericana de Ciencias Sociales.
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