Laura B. has extensive experience in technical support and consulting, currently serving as a Sr. Designated Support Engineer II at HashiCorp since March 2022. Previous roles include Senior Technical Support Engineer at Micro Focus, where responsibilities involved assisting customers with Micro Focus Collaboration systems, and a Technical Consultant & Trainer at IT Dynamics, focusing on server design, implementation, and maintenance. Laura's career also includes roles as a Master Certified Novell Instructor, Senior IS Support Analyst, Regional IT Consultant, and Computer Room Technician across various organizations, showcasing a deep expertise in IT infrastructure management and customer support. Laura holds an N5 Commercial degree in Computer Studies from Pietermaritzburg Technical College and a Matric Exemption from Pietermaritzburg Girls' High School.
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