Mary do

Mary Do is a seasoned professional in support engineering, currently serving as Manager for the Support Engineering team at HashiCorp since May 2021. In this role, Mary leads a team to improve technical support delivery for the HashiCorp Cloud Platform, facilitating communication between customers and engineering teams to address support needs, bugs, and feature requests. Prior experience includes serving as an Enterprise Support Engineer at WP Engine, where Mary conducted root cause analyses and acted as a customer advocate, as well as earlier roles in support and sales at Hastings Humans and AT&T. Mary has developed strong skills in technical problem-solving, customer communication, and team performance improvement throughout a diverse career in technology and customer service.