Soly Im is a seasoned professional in technical support and engineering, currently serving as a Senior Lead Backline Support Engineer II for Vault at HashiCorp since June 2022. In this role, Soly Im has demonstrated leadership by interviewing and mentoring Backline Support Engineers while delivering training to various support teams. Previously, Soly Im held positions at JFrog, first as a Senior Support Engineer focusing on Backline-Vault, where responsibilities included troubleshooting complex CI/CD scenarios, developing scripts for automation, and collaborating across teams. Earlier experience includes a role as Technical Solutions Consultant II at Hewlett Packard Enterprise within the SAP HANA Center of Excellence. Soly Im holds a Bachelor’s Degree in Computer Science with a Minor in Business Administration from the University of North Georgia.
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