Alec Xu is an experienced information systems manager with a strong background in technical operations within the payment operations and fintech industries. Currently employed at HatchWorks AI since January 2020, Alec has previously held roles at Priority Payment Systems and ApolloMD, where responsibilities ranged from supporting a 24/7 technical operations center to providing healthcare IT support. Proficient in managing JIRA Service Desk, incident triage, and user provisioning, Alec also has expertise in generating reports, creating knowledge bases, and troubleshooting across various operating systems. Alec holds a Bachelor of Business Administration in Computer Information Systems and Marketing from Georgia State University.
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