Daniel Santos has extensive experience in software support and development, beginning as a Support Analyst at HAVAN from January 2018 to February 2020, where responsibilities included managing support tickets and implementing electronic funds transfer solutions. This role was preceded by a position as Support Assistant at another company from November 2016 to December 2017, where ticket management and diagnosis were key duties. Currently serving as a Tech Lead at HAVAN since February 2022, Daniel focuses on assisting and mentoring other developers. Daniel holds a degree in Analysis and Development of Systems from UNIASSELVI and is pursuing a Bachelor's in Software Engineering at UniCesumar, complemented by a postgraduate specialization in Artificial Intelligence and Machine Learning from UNOPAR.
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