Gail James is a seasoned professional in customer success and experience management with extensive experience across various industries. Currently serving as Manager of Customer Success at Hawk since July 2025, Gail previously held roles including Senior Implementation Manager and Director of Customer Experience at Know Your Customer, where responsibilities included leading a global Customer Success team for digital onboarding solutions. Gail has also functioned as Head of Customer Experience at Pulsifi, managing teams across multiple functions in an HR Tech environment. Prior roles include Client Success Senior Manager at Handshakes by DC Frontiers, overseeing a diverse client portfolio and driving service excellence, and positions at CTOS Data Systems, where responsibilities spanned client support management and product development. Early career experience includes senior customer service roles at Credit Bureau Malaysia Sdn Bhd. Educational background includes studies at Olympia College Sdn. Bhd. and Convent Bukit Mertajam.
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