Richard Gilbert

Richard Gilbert is currently the Director of Customer Experience at Hays, a role they have held since 2023. Previously, they served as the Managing Director for Central Eastern Europe and held multiple director positions, including Director of Business Optimisation for both the EMEA region and the Hays Group. Richard’s expertise encompasses digital strategy, innovation, and strategic consultancy, alongside a strong background in recruitment across various markets, including finance, IT, and engineering. They earned a BA(Hons) in History from The University of Manchester from 1993 to 1996.