Sasha Desenclos

Sasha Desenclos is a seasoned professional in customer success and community management, currently serving as a Customer Success Manager at Haystack and as a Catalyst Coaching Corner Customer Success Fellow at Catalyst Software. Previously, Sasha managed a $1.6M book of business as a Customer Success Manager at Snappy, and led a team in maximizing customer retention rates at Common, managing $2.2M in renewals. Earlier career experiences include overseeing co-working spaces at The Commons and Spark Labs Inc., where Sasha significantly boosted sales and member engagement, alongside a strong foundation in social media strategy from work at Sahara Reporters Media Group. Sasha holds a Bachelor’s Degree in Radio and Television from Brooklyn College.