Mark Klender

Mark serves as a managing director in the Strategy + Operations practice within the Advisory business at HBR Consulting (HBR) and leads HBR’s Law Firm of the Future initiative. Mark has over 25 years of experience partnering with clients to advance strategy and transformations, spanning operating model and service delivery strategy, strategic cost management, location strategy, real estate, and transformation program management.

Prior to joining HBR, he led a law firm advisory practice at Deloitte. Mark has served a broad range of clients across industries, with a focus on the technology, consumer products, and legal sectors. He has written and spoken extensively on service delivery strategy, economic competitiveness, cost management, real estate, and location strategy. He was a contributing author for Deloitte’s Biennial Global Shared Services Survey Report.