Hemant Acharya is a skilled IT professional with extensive experience in service analysis and technical support. Currently serving as a Senior Service Analyst at HCF Australia since January 2022, Hemant specializes in Identity Access Management (IAM) and employs the Cherwell Service Management ticketing tool for efficient ticket resolution. Previously, Hemant worked as a Technical Services Engineer at Tango Technology Pty Ltd, where responsibilities included first-point-of-contact service desk support, troubleshooting Azure issues, and managing client infrastructure. Earlier roles included Information Technology Help Desk Support at 909IT Solutions Pty Ltd and Customer Service and Assistant Department Manager at Woolworths Metro. Hemant holds a Master of Business Research from Excelsia University College and a Master of Applied Information Technology from Victoria University Sydney, along with additional qualifications in project management and professional development.
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