Lynette MacKs

Lynette Macks is an accomplished professional with extensive experience in membership and call center management. Since May 2014, Lynette has held various leadership roles at HCF Australia, including Head of Membership, Call Centre Manager, and Call Centre Coach, focusing on coaching frontline staff to enhance sales and service effectiveness while implementing ongoing training programs and development plans. Previously, Lynette served as a Team Leader at Suncorp Group, managing inbound sales and service operations, where responsibilities included coaching team members, analyzing performance metrics, and resolving customer disputes. Lynette began education at Pendle Hill High School, completing studies in 2006.